Is your phone making or costing you money?
Money is tight. To capture your share of the available dollars you need quick phone answering, short hold times, no run around, no fobbing off from one person to another person and no one telling the caller they don’t know the answer.
These are the top caller “gripes” that will cost you business:
1. You’re too slow
This caller will just give up on calling you because you take too long to answer the phone and they need help NOW. If they can’t get that from your business, they’ll go elsewhere.They’re giving their money to the next business listed in the yellow pages
2. You sound so bored
This caller will just hang up on your business when the person who answers sounds bored and uninterested. They’ll keep on phoning until they get someone on the other end of the phone whose voice and phone manner makes them feel liked, who sounds genuine and trustworthy to them. They are your competitors customer now.
3. You don’t listen
This caller is up in arms because of the way one of your employees talked over the top of them. Now they’re telling everyone they know that you’re an idiot. They’re damaging your business.
4. You don’t know anything
This caller cannot believe you let someone who doesn’t know enough about your business answer your phone. They’re giving their money to someone else and making that businesses bank balance healthier.
If your business isn’t giving a great first impression over the phone you’re losing hundreds or even thousands of dollars.
Find out how the Smart team can help you increase your phone sales and service right now.
You can leave a reply to this article.
Passionately supporting business owners