Telephone answering skills add value to your business
Whatever you do to get prospective customers to call your business (advertising, website, mail, etc.), the last thing you want to do is lose them once they do call. And yet, the average business loses thousands of dollars per year due to office phone answering skills that could be improved.
How much are those phone calls worth?
We asked a car hire company to tell us the value of a wedding booking. Knowing that their customers phone for a price before making a booking we asked them what it would mean to their bottom line if they converted just one more call to a booking every day. Guess. It was in excess of $125,000 a year…and they were botching on average up to four calls every day.
Hello-o-o-o-o-o! Can you hear $500,000 going straight down the gurgler?
How many sales are you losing because of missed, bungled or non-returned phone calls?
Check this out;
Multiply your number of missed calls per week x the percentage of calls you convert to sales or bookings x your average sale x 52 weeks a year
For example 5 missed calls per week x 50% conversion of callers to sales x $500.00 average sale x 52 weeks = $65,000 of lost business a year.
There are retailers, hairdressers, service providers, contractors, trades people, real estate agents, property managers, insurance brokers, mortgage brokers, distributors, landscapers and lawn mowers all of whom have been mortified to learn that they and their employees have personally blown tens of thousands a year just by being lousy on the phone!!
How many more customers and sales could you get if this was fixed?
Every phone call is precious
Money is tight. To capture your share of the available dollars you need quick phone answering, short hold times, no run around, no fobbing off from one person to another person and no one telling the caller they don’t know the answer – in other words a Smart phone answer service. Click here now to enquire
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