What your telephone answering tells callers
Some consumers will phone many businesses before deciding to buy. Why? They’re not just fishing for the best price. They’ll keep on phoning until they get someone on the other end of the phone whose voice and phone manner makes them feel liked, who sounds genuine and trustworthy to them. Someone with telephone answering skills.
If they don’t get that from your business, they’ll go elsewhere.
Here’s what your phone answering says to callers about your business:
You’re too slow
This caller…just gave up on calling you because you took too long to answer the phone and he needs help NOW. He’s giving his money to the next business listed in the yellow pages
You sound so bored
This caller…just hung up on your business because the person who answered sounded bored and uninterested. She’s your competitions customer now.
You don’t listen
This caller…is up in arms because of the way one of your employees talked over the top of him. Now he’s telling everyone he knows that you’re an idiot. He’s damaging your business.
You don’t know anything
This caller…cannot believe you let someone who doesn’t know anything about your business answer your phone. She’s giving her money to someone else and making their bank balance healthier.
After all the expense and trouble you go to to get someone to call your business, the last thing you need is for them to be put off by the way your phone is answered. Fortunately, you can remedy these phone issues with Smart phone services. Click here now to enquire
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