Frequently asked questions

How can Smart help my business?

Smart gives you an alternative to doing the bookkeeping and paperwork yourself or employing on-site full or part-time administration staff.

Why outsource rather than employing office staff?

Employees don’t always live up to your expectations. Hiring, training and supporting them takes precious money and time. Outsourcing gives you flexible human resources when you need them.

How can outsourcing be more cost effective than employing office staff?

Having in-house staff for non-billable activities is expensive. Often the cost of outsourcing is favourable and you don’t have to worry about the additional overheads like office space, buying equipment, staff training, sick leave, holiday pay and KiwiSaver.

Why will Smart save me time?

With Smart you and your staff will spend less time in the office and more time doing what you do best. If you’ve been ‘doing it all’ yourself, you will spend less time in the evening and on weekends doing paperwork and more time with family and friends doing what you enjoy.

My business is unique, so what can Smart do for me?

Our unique range of services means we’re pretty flexible. Choose from weekly service packages or select individual tasks. Tell us about your business needs. We will work hard to find a solution that works for you.

How can I send information to Smart?

You can send information to Smart by fax,  email, courier or we’ll pick up your mail for you – whichever you prefer.

How confidential is it?

Your privacy is important to us. Your business information will be kept strictly confidential, and backed-up off-site every day. Click here for Smarts legal documents.

What does it cost?

Fees depend on the service, volume and complexity of what you’d like us to do for you. The best thing is that Smart will agree a fee with you up-front that you can budget for. You won’t find all kinds of hidden charges, disbursements and expenses which add up to a whole lot more than you thought and give you a heart attack when the bill arrives.

Who are Smart?

Smart is a 100% Kiwi owned franchise with multiple franchises operating around the country. The Smart group has a wealth of business and office experience. Click here for information about us.

Why should I choose Smart to outsource to?

Because we’re a professional company that has a record of delivering outstanding office services that are cost effective, confidential and help put you (the business owner) in control. Smart is a team of specialists, not a one-man band, we work from professional offices and back up your data offsite.

What do I need to do so Smart can answer my phone?

Smart has the technology to answer your phone from our office. We’ll help you link your phone number to our technology so your phone is answered as if we are your business. Your customer’s phone call is as important to us as it is to you!

How can Smart do my accounts without coming to my office?

Smart has the systems and technology to do your accounts from our office so you don’t have to worry about finding office space in your business for us to work or buying financial software.  We’ll systemise your accounts with online computerised accounting software or connect remotely with your system.

How does Smarts payroll service work?

Your payroll will be systemized with computerised payroll software. No payroll is processed for any employee without your sign-off. You can send timesheets to Smart by fax or email – whichever you prefer. Then Smart will calculate entitlements, process your payroll and forward payslips for your employees – and arrange payment directly into their bank accounts, deduct PAYE, Child Support, Student Loan and Kiwi Saver obligations – as well as file your PAYE returns.

What will I pay for in a serviced office?

At Smart you get hassle free serviced offices at affordable prices, and the only extra payments are for any photocopying you do, national or international or mobile phone calls you make, or faxes that you send that aren’t local. So you’re in complete control.
No charges for internet usage, power, rates or cleaning.  No long-term lease commitments, office fit out costs, purchase of furniture and equipment, or hiring reception and cleaning staff. No paying for kitchen supplies and toilet cleaning.

How do I find out more?

• Click here now to enquire about Smart services
• Call us toll-free on 0800 99 86 99 (New Zealand). Please note: Our operating hours are 9am – 5pm New Zealand time. Outside of business hours please leave a detailed message and we will get back to you as soon as possible.

Once we receive your enquiry, we will contact you within 24 hours to discuss your requirements. We appreciate the opportunity to assist you and look forward to speaking with you further.

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