Sharn Rayner, Director, Pod Consulting

When setting up my HR business I knew I had the skills and experience to do the work itself, but I had no idea about the volume of administration that would need to be done to keep the business running smoothly.   Being a new business, I was not ready for the commitment of an employee.  Then I met Pam, who is approachable, smart (no pun intended) and amenable. 

Pam has set up my newsletter and manages the distribution each month, she undertakes psychometric assessment administration, she is sorting out (and making sense) of my accounts and she provides me with a wonderful office to undertake coaching with my clients.

Pam listened to my needs, provided recommendations and solutions to help me be more effective.  Pam is reliable and professional, I know that what she does for me saves me time and helps me get a bit more of the work/life balance that as a business owner you strive for! podconsulting.net.nz

Bruce Jackson, Director, UNIO Goldsmith & Gallery

My time is as precious as the gems I work with and trying to keep up with my paperwork could really be a drain on my creativity at times. Taking SMART on has really a smart move for me as what would have taken hours of my time, now just gets done!

When you would rather spend your time running your business instead of sorting through your paper work I have no hesitation to recommend SMART at all for making my life so much easier.   www.unio.co.nz

Tony & Kim Gillies, Directors, BayClad Ltd

We have been using the services of Smart for six months now to take care of all of our office administration, payroll and daily enquiries.  We find this a great service as it frees our time to focus directly on the business. It has greatly helped our work load and allows us more time to work on and in our business. Smart are professional, efficient and easy to deal with.  We fully recommend their services. pacifichomeshb.co.nz 

Georgina Miller, Director, Mogul

I wanted to share with you some local champions that we have in our business community – Hawke’s Bay company, Smart.

We use Smart for our day-to-day accounts work, they sort out GST, PAYE and manage Xero. I ‘can’ do this stuff, but why would I? My time is better spent doing business development and billable work.

Smart specialises in outsourced office support – perfect for business owners like us who are looking to save money, and are reluctant to commit to employing anyone to do the ‘office’ work.

So if you’re cursing the amount of paperwork you have to do, procrastinating about doing your GST, or can plainly see your time would be better spent doing something else – call Smart today. www.mogul.co.nz

Eva Scherer, Director, YMassages

I began my business with high skills and two hands. Then Y Massages started to grow -  more therapists, more clinics with me still answering the phone, taking bookings, doing all the admin and payroll, ………. by myself. I was too busy to even think about training somebody else to do my job!

After two years of battling on like this came the moment when I realized that Me – Myself am the biggest barrier to expanding my business.  Tired, overworked, knowing a little bit of everything – all complicated procedures and latest technology – I had had enough! I started to look for professional help.

Pam and Smart came along just in time. Now I’m paying Smart weekly for complete peace of mind.  I’ve started again to do what I love – grow my business, expand promotions, and spend more time building my team.

For the first time in 6 years I’m going for real holiday to visit my family in Europe – knowing my business is being looked after. Thanks Smart! www.ymassages.co.nz

 Dean Jamieson, Director

Classic cars are my passion and I presently own six beautiful vehicles which I use in my limousine hire company. It was a hobby that turned into a business.

We offer a range of classic European sedans and Stretch limousines for virtually any occasion you can think of. You can cruise in style and enjoy a glass of your favourite bubbles whilst being chauffeured to your desired location. A coach has also been added recently.

Smart provides Classic Limousines with a full office solution – about the only thing they don’t do is drive the cars. That means I don’t need to work in the business on a day to day basis. They deal with our phone calls and website enquiries, providing great customer service. They take the bookings, schedule in our calendar and send to me electronically. Then they collect deposits and arrange banking, provide receipts to our customers and sales information to me.

The services they provide my business are really efficient and definitely cost effective. We have been a client for 3 years and our business has definitely grown with Smart’s support over that time. www.classiclimo.co.nz

Bevan Satherley – Satherley Logging

Before contracting my admin to Smart I was forever distracted by phone calls, emails and admin tasks. Now I can focus on driving my truck without these distractions. A big bonus is I now also know what’s making money and what’s not. I am much better informed about the financial wellbeing of my business.

Jack Gray – Tech People

Professional, friendly and efficient are words I would use to describe the services that Smart offer. As a business owner I am now much more efficient at using my time to focus on growing the business and generating income, rather than getting bogged down with administration and financial tasks.

I can’t justify employing a staff member to do this work. Smart are a lower cost and superior option to filling this gap. techpeople.co.nz

Louise Wilkinson – Owner, The Fringe and Beyond

Everyone talks about how as a business owner you need to work ‘on’ your business, not ‘in’ it. That’s hard for me because I own a hairdressing salon, cut hair 50+ hours a week and employ 10 people.

Taking my administration and payroll to Smart allows me to focus on what I’m doing because I’m not worrying about having to do all that; or when I could make time to do it. Smart is like what I guess big companies have… other team members with business experience to problem solve things. They give me the freedom to get on with running my salon and looking after my clients.

Carolyn Ashworth – Shirleys Homecare Ltd

Our relationship with Smart came about when one of our team members became ill. We had an urgent gap to fill. Smart were the obvious choice for us. There was minimal handover required, which made the transition so simple. The service they provide is extremely professional and has taken a huge workload off our shoulders. shirleyshomecare.co.nz

Rolf Boswell – Managing Director, realmap.co.nz

We had a need for someone to monitor our production process. This work requires effort several times each day but each time it only takes a few minutes.

It just wasn’t feasible for us to employ someone to do this, so we went looking for an organization that could do it. Smart was referred to us, so we got on the phone and organized a meeting. Although our specific requirements were completely new to the team at Smart, they were keen to find a way to make it work for us.

We worked with Smart to get the systems in place and to get the Smart team trained and they took over our production monitoring in February 2008. In the 7 months since then everything has gone completely smoothly and we are delighted with their service. The Smart team obviously has good attention to detail and importantly for us, they are reliable. The best part is that thanks to the team at Smart, my time is now freed up to focus more on growing and developing our business. realmap.co.nz

Erin Carter – Community Liaison Manager, Project K Hawkes Bay

Koru Youth Trust Project K Hawkes Bay has been utilizing the administration services of Smart Havelock North since January 2006.

These services include cashbook processing, GST Returns to Inland revenue, Payroll and Paye, MYOB data entry, hosting of operational meetings at the Smart office, working with our accountant and managing the auditing process to ensure our funding criteria is met.

During our time at Smart we have found their customer service levels to be of a high standard and their financial / data entry skills and have always exceeded our expectations. Their assistance with monthly management reports and providing year end trial balance for submission to our auditors has always been timely, reliable and accurate.

We would therefore have no hesitation to recommend Smarts services to other business operators and especially to other trust entities such as ourselves who under the legislation have to have excellent financial records. projectk.org.nz

Colin Murphy – The Core STI Ltd

I tried to do my own cashbook and accounts, but I didn’t have the time or knowledge to complete them efficiently. Smart has have not only saved me time, but have sorted out my GST, found outstanding debts and improved my cashflow. thecore-safety.com

Jo Giles – Real Estate Agent, Bayleys

Earlier this year I decided to sell real estate. Yes I know…self employed again. I coped very well with the GST issue. I ignored it!! It didnt exist. Not even in my nightmares. Then Andrew invited me along to the opening of Smart. That night changed my life.

On the quiet Andrew asked me who did my GST. Eeeeeek dont mention that word I said. There might be someone from the IRD here. “Jo-Jo” he said, “you had better come and see me tomorrow.” It just so happens that Smart is in a superb position down Lincoln Rd so I pulled up outside and went in. It was easy.

Take this box away and put everything in it he said. I did. I went around my house, searched through my car, my garage, my mother’s car and found lots and lots and lots of receipts. I very happily trotted into Smart with 7 months worth and the darling Linda, Sophie and Andrew sorted it. Just like that!!

The avoidant me asked Linda not to tell me on the phone on Friday how much I owed. I didnt want my weekend ruined knowing I had more money to pay than the national debt. I didnt want to know on Monday either. But yesterday she phoned me. AND GUESS WHAT!! I hardly owed anything! They are my heroes.

So, if you want life made easy for all your business management, if you want to work with lovely people who don’t judge you, if you want ongoing support and someone to take all your worries away and do all that stuff you just don’t like doing, and if you want to spend more of your time making money instead of doing paperwork you just get on down there to Smart in Lincoln Rd. Smart I love you!! bayleys.co.nz

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