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What is a phone call worth?

Thursday, October 22nd, 2009
Telephone answering skills add value to your business Whatever you do to get prospective customers to call your business (advertising, website, mail, etc.), the last thing you want to do is lose them once they do call. And yet, the average business loses thousands of dollars per year due to office ... Read more

How You Answer the Phone Says a Great Deal About Your Business

Thursday, October 22nd, 2009
What your telephone answering tells callers Some consumers will phone many businesses before deciding to buy. Why? They’re not just fishing for the best price. They’ll keep on phoning until they get someone on the other end of the phone whose voice and phone manner makes them feel liked, who ... Read more

What is a phone call worth?

Friday, June 26th, 2009
It costs you money to advertise and make your phone ring. And when your phone rings it’ll cost you the business if the call isn’t answered by the right person.Your business phone in the wrong hands is a weapon of mass destruction. If anybody took $100 from your till you’d jump up and ... Read more

Improve your phone answering and increase sales

Thursday, June 25th, 2009
You can literally double your sales by improving your telephone answering. What would that be worth to your business right now? Creating a great impression over the phone is art, science, ears and a smooth voice. The tone and level of your voice is what makes the biggest, fastest impression. This ... Read more

How well is your phone answered?

Thursday, June 25th, 2009
To find out – mystery shop your own phone. Have a friend phone your business on a speaker phone (so you can hear) and ask for a quote or try to buy something that you know is not run of the mill. Do it several times. Then ask yourself these questions and be brutally honest: Was the phone ... Read more

The 4 fastest ways to lose business over the phone

Thursday, June 25th, 2009
Is your phone making or costing you money? Money is tight. To capture your share of the available dollars you need quick phone answering, short hold times, no run around, no fobbing off from one person to another person and no one telling the caller they don’t know the answer. These are the top ... Read more